Shipping policy.
OiiO is committed to delivering curated essentials quickly and safely to your doorstep.
Order Processing: Orders are processed within 1–3 business days.
Shipping Methods: Standard and expedited shipping options are available at checkout.
Delivery Times:
Standard: 5–7 business days
Expedited: 2–3 business days
Shipping Costs: Calculated at checkout based on your location and chosen shipping method.
Order Tracking: Once your order ships, you will receive a tracking number by email to follow its progress.
International Shipping: We currently only ship in the USA.
Need help?
If you have questions about your order, shipping or return options, contact us anytime at info@oiioshop.com. Our team is happy to assist.
Return policy.
At OiiO, we want you to love your curated essentials. If for any reason your purchase doesn’t meet your expectations, returns are simple and hassle-free.
Return Window: Items can be returned within 30 days of delivery.
Condition: Products must be unused, in original condition, and in their packaging.
Restock Fee: A 10% restocking fee will apply to all returns to cover shipping and handling.
How to Return:
Email info@oiioshop.com to initiate a return.
You will receive a return authorization number and instructions for sending the item back.
Refunds: Once the item is received and inspected, your refund will be issued minus the restock fee to the original payment method within 5–7 business days.
Exchanges: Exchanges are available; contact us for details.
Shipping Costs: Customers are responsible for return shipping unless the item was damaged or defective.
Friendly Note:
Questions? Contact us at info@oiioshop.com. We’re happy to help.